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Because customer satisfaction is our #1 goal, we periodically send customer survey cards to find out how we're doing. Below are some of the comments that have been written on these cards. Following the comments, you will see the results of some of the other questions we asked.
"Thanks for your honesty!!"
"Satisfied + confident + honesty"
"You are extremely pleasant to deal with - thank you!"
"Very friendly, I will recommend you to anyone I know that needs a furnace"
"I am completely satisfied"
"Excellent work and well satisfied"
"You helped me when I needed you. Thank you"
"Keep up the good work"
"Kind and prompt"
"You do excellent work and you're a very good person"
"You did very good. You came soon after call. I will recommend you to friends."
"Nice work and cleans up"
"Thank you! And we will recommend your services"
"We liked the 'no-pressure' sales and honest free estimate"
"Great job!"
"Thank you again for the lovely Bible"
"Great job!"
"We recommend you to everyone and you have high rating with our customers"
"Excellent service! Greatly appreciated"
"We would recommend you to anyone. Keep up the excellent work. Thanks!"
"You left everything neat and clean, thank you"
"I keep telling people about the wonderful service I got from you"
"You're honest and take time to explain the problem where others are not"
"Keep up the good work"
"Very fair - good cleanup - fast service"
"Thanks for the fast service and courtesy call when you finished."
"A good name is rather to be chosen than great riches and loving favor more than silver or gold. Proverbs 22:1"
Here are the answers to some of the questions we asked in our questionaire. We thought it might be of interest to potential customers.
Q: How would you describe your overall experience with us?
Excellent - 80%
Good - 20%
Fair - 0%
Poor - 0%
99% of those responding said they received prompt service.
100% of those responding said they received courteous service.
100% of those answering the question felt we accomplished what they called us for.
100% of those answering the question felt we charged a fair price.
76% chose us to work for them because we had been recommended to them.
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